cresa IS SEEKING lateral LAW ENFORCEMENT (pOLICE) AND FIRE dispatchers THAT ARE PASSIONATE ABOUT SERVING THE COMMUNITY TO JOIN OUR HIGHLY TRAINED AND TALENTED TEAM!

911 Communications Dispatchers at CRESA dispatch police, fire and medical services. CRESA dispatcher must all perform 911 Call Taking essential job functions. Must be available to work all days, all shifts and overtime. Dispatch Schedule is rotating 4 days on 4 days off, Call Taker Schedule is generally 4 days on and 3 days off, and overtime is common. Shifts and schedules are according to seniority so new employees usually work graveyard or swing shift.

lateral MINIMUM JOB QUALIFICATIONS:

• Must have successfully passed training and probation for Dispatching for Police or Fire plus have 2 years on the job experience at an agency/PSAP within the United States.
• Must have knowledge and abilities of a fully trained non probationary Dispatcher. See below Knowledge and Abilities sections.
• Must be at least 18 years or older
• Must have a high school diploma or equivalent
• Must be able to legally work in the United States
• Excellent computer skills, knowledge and experience (ability to monitor 4+ computer screens)
• Proven critical thinking skills, accurate data entry, prioritization of public safety and dependability
• Ability to memorize and recall details, codes and procedures
• Ability to work all days and hours, and overtime as needed. Must be available to work graveyard and swing shift. Must be available to work weekends and holidays.

911 DISPATCHER ESSENTIAL JOB FUNCTIONS:

• Dispatch police, fire and medical services
• Make fast decisions regarding which resources and personnel to dispatch based on the information at hand
• Monitor rapidly changing data to ensure first responder safety and swift, accurate dispatch of information
• Memorize and recall complex codes and protocol, based on policy and individual user agency protocol
• Maintain calm and controlled demeanor over the radio
• Assess and appropriately respond to a caller's emotional state
• Evaluate and prioritize calls based on urgency
• Determine the correct jurisdiction, equipment and personnel to be dispatched
• Dispatch appropriate law, fire or emergency personnel and equipment
• Respond to requests from emergency response personnel

CALL TAKER ESSENTIAL JOB FUNCTIONS:

• Answer and process 911 calls for police, fire and medical.
• Answer 311 calls for service of routine, and non-emergent requests from citizens and user agencies
• Pay strict attention to detail and respond correctly in life-threatening and safety situations
• Develop and keep positive working relationships
• Learn and use geography knowledge correctly
• Hear and understand information spoken by phone, two-way radio or in person
• Speak clearly and concisely by phone, two-way radio or in person
• Speak and understand English fluently
• Read and understand information in any format: electronic, printed, or handwritten
• Stretch, reach and lift objects up to 5 pounds
• Work regular work shifts of 10.25 hours
• Work any assigned shift: days, swing, graveyards
• Work holidays, weekends, as assigned
• Work overtime as required even on short notice
• Report to work on time even during inclement weather or other adverse circumstances
• Memorize codes, procedures, and other data
• Perform work quickly and accurately
• Problem-solve, think critically and make good decisions quickly and independently
• Accept frequent constructive criticism and correction without becoming defensive
• Be resilient in difficult situations
• Recover from mistakes quickly and keep working
• Have reliable and predictable work attendance
• Operate two-way radios and any other communications equipment
• Perform extensive computer data entry
• Follow complex and detailed instructions
• Prioritize and multi-task in a busy, loud, stressful open work setting
• Operate computers and computer programs
• Handle and process incoming and outgoing emergency and non-emergency phone calls
• Communicate professionally and effectively regardless of situation
• Work assigned overtime as needed

***See full job description for all details

SELECTION PROCESS:

• Application Screening
• CRESA 911 Call Taker Dispatcher recruitment and selection process orientation video
• CritiCall Exam
• Panel Interview
• Dispatch Sitalong
• Final Interview
• Eligible List/Ranking
• Background Investigation
• Conditional Offer contingent on Medical Exam, Drug Scree, Psychological Evaluation and Criminal Fingerprinting
• Final confirmation of hire date and starting training and probation