We are hiring trainees to become 911 Call Takers and Dispatchers and no experience necessary, we train! If you have a passion to serve your community join our team.

CRESA provides training to become a 911 Call Taker and/or Dispatcher. After a 911 Call Taker and/or Dispatch Trainee successfully passes training and probation, the candidate will be placed into one of those positions based on availability and seniority. 911 Communication Call Takers main functions are to answer and process 311 non-emergent requests from both citizens and user agencies, answer and process 911 calls, and perform Emergency Medical Dispatch for callers with medical response needs. In addition to all 911 Call Taking duties, 911 Communications Dispatchers also dispatch police, fire and medical services.

Schedules for Dispatch Positions are rotating 4 days on 4 days off with shifts of 10.25hrs. Schedule for Call Takers are set (not rotating) that is any combination of 4 days 10hrs or 5 days 8hrs. Overtime is assigned in 2 hour blocks and is normal. This position is on-site.

MINIMUM JOB QUALIFICATIONS:

• Must be at least 18 years or older
• Must be able to legally work in the United States
• High school diploma or equivalent
• One or more years full-time work experience with intensive customer interaction preferred.
  • To be considered a lateral candidate, must have successfully passed training and probation for 911 Call Taking or Dispatching for Police or Fire plus have 2 years on the job experience at a PSAP in the United States.

• Excellent communication skills.
• Excellent computer skills, knowledge and experience. Ability to monitor 4+ computer screens. Accurate and rapid data entry.
• Proven critical thinking skills.
• Ability to memorize and recall details, codes and procedures. Attention to detail is essential.
• Ability to work all days and hours. Including but not limited to swing, graveyard, weekends, holidays and overtime.
• Ability to pass background investigation. Felony convictions are disqualifying.

Please read the full job description for details on essential job responsibilities.

Below is our selection process:

1. Application Screening- (Pass/Fail) - All applicants must complete a job application (not just submit a resume) and meet the minimum job qualifications. Candidates who do not meet these qualifications will be notified.
   1. Felony convictions are disqualifying
   2. Unavailable to work weekends, holidays and overtime is disqualifying
   3. Unable to type 30wpm or more is disqualifying
   4. Please refer to the website for deadline to apply.
2. Recruitment Orientation of 911 Call Taking Dispatch- (required) within 2 weeks of application deadline qualified candidates will receive an email invitation to this presentation and an acknowledgement form verifying the reviewed the video and their availability to work shifts and days.
3. CritiCall Examination- (Required - Pass/Fail, then ranked score) - occurs approximately 2 weeks after step 2. CritiCall is a computerized job skills test focused on data entry speed and accuracy, working memory, multi-tasking, decision making and following instructions. Candidates are generally notified of their CritiCall score within 2 weeks after completing exam.
4. Test Ranking (Optional) - If there are 30 or more eligible candidates, they may be test ranked, to determine the top thirty (30) candidates that may immediately proceed to the Oral Board Interview.
5. Panel Interview- (Required - Pass/Fail) -CRESA conducts oral panel interviews. Eligible candidates will receive an invitation after all candidates complete Criticall Testing.
6. Dispatch "Sit-Along"- (required) Candidates that pass the oral board interview will be notified when to schedule a 2 hour "sit along" with a 911 Call-Taker Dispatcher.
7. Final Interview- (Scored, must receive at least 65% or higher to pass) -CRESA conducts behavioral and situational interview with Assistant Operations Manager, Deputy Director or one of their designees. Eligible candidates will receive an invitation - dates to be determined.
8. Eligible List- (Ranked scoring) - Eligible candidates will be ranked based on 40% of their test scores and 60% of the Second Oral Board Interview score. *A special eligibility list for laterals may be created at the request of the Operations Manager which moves them to the top of the ranking order.
9. Background Investigation- (Pass/Fail, conducted in rank order) - Requires detailed Personal History form and comprehensive background investigation with elements including but not limited to candidate's employment history, education, job and personal references, criminal history, driving record check, etc. Felony convictions are disqualifying
10. Conditional Job Offer- (Offered in ranked order) - When a vacancy is available, the candidate will receive a conditional job offer of employment, contingent upon successfully passing the post-offer processes.
11. Post-Offer Process- (Pass/Fail) - Post offer processes include a psychological evaluation, fingerprinting screen, general medical examinations, drug test and baseline hearing and vision tests.
12. Hire Date, Training and Probation- (Pass/Fail) - Average training duration ranges from 8-12 months then after passing training there is a 4 month probation period.